Terms of Service

Welcome to comfortralife.com, operated by Comfortra International (“Comfortra”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our services.

1. WEBSITE USE

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You are legally capable of entering a binding agreement
  • You will not use this website for unlawful purposes
  • You will not violate any applicable laws or regulations

You may not:

  • Interfere with website security
  • Upload malicious code or malware
  • Scrape or copy website content
  • Use the website fraudulently

We reserve the right to deny access or terminate accounts at our discretion.

2. PRODUCTS & SERVICES

All products sold on this website are subject to availability.

We reserve the right to:

  • Modify or discontinue products
  • Change pricing without notice
  • Limit product quantities
  • Refuse orders at our discretion

Product images, colors, and descriptions are provided as accurately as possible, but we cannot guarantee exact representation across all devices.

3. WELLNESS & MEDICAL DISCLAIMER

Comfortra products are intended for general wellness, relaxation, posture support, and comfort purposes only.

Our products:

  • Are not medical devices
  • Are not intended to diagnose, treat, cure, or prevent any disease or medical condition

Information on this website does not constitute medical advice.

Customers should consult a qualified healthcare professional before using any product if they:

  • Are pregnant
  • Have pre-existing medical conditions
  • Experience severe pain
  • Have undergone recent surgery or treatment

Use of our products is entirely at your own risk.

4. RESULTS DISCLAIMER

Individual results may vary.

We do not guarantee:

  • Specific pain relief outcomes
  • Posture correction results
  • Recovery timelines
  • Long-term improvements

Any testimonials, reviews, or examples shown are individual experiences and should not be interpreted as guaranteed results.

5. PRICING & PAYMENT

All prices displayed are subject to change without notice.

Payments are processed securely through third-party payment providers.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method
  • All billing information provided is accurate

We reserve the right to:

  • Refuse suspicious transactions
  • Cancel orders flagged as fraudulent
  • Limit purchases

6. SHIPPING & DELIVERY

Orders are processed through our international fulfillment network.

Estimated shipping times are not guaranteed and may vary due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • External logistics disruptions

Customers are responsible for:

  • Providing accurate shipping information
  • Paying applicable import duties or taxes

Once an order is transferred to the shipping carrier, risk of loss may transfer to the customer depending on the shipping option selected.

Carrier delivery confirmation may be considered proof of successful delivery.

7. RETURNS, REFUNDS & GUARANTEE

Comfortra offers a 30-day satisfaction guarantee subject to the conditions outlined in our Refund Policy.

We reserve the right to:

  • Deny refund requests that violate policy terms
  • Request photo/video proof
  • Refuse abusive or excessive refund claims

Refund eligibility, timelines, and procedures are governed by our Refund Policy.

8. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Images
  • Videos
  • Copywriting
  • Graphics
  • Website design

…is the intellectual property of Comfortra International and may not be copied, reproduced, or distributed without written permission.

Unauthorized use may result in legal action.

9. USER CONTENT & REVIEWS

By submitting reviews, testimonials, photos, or other content to us, you grant Comfortra International a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, and distribute such content for marketing and business purposes.

You confirm that:

  • You own the submitted content
  • The content does not violate third-party rights
  • The content is truthful and not misleading

We reserve the right to remove any content at our discretion.

10. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • External policies
  • Third-party products or services

Use of third-party services is at your own risk.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Comfortra International and its affiliates, employees, suppliers, and partners shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Data loss
  • Personal injury resulting from misuse of products
  • Delays or delivery failures
  • Allergic reactions or individual sensitivities
  • Dissatisfaction with results

Our total liability shall never exceed the amount paid for the product purchased.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Comfortra International from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Violation of applicable laws
  • Improper use of products

13. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • War
  • Government restrictions
  • Customs delays
  • Shipping disruptions
  • Internet outages

14. TERMINATION

We reserve the right to suspend or terminate access to our services at any time without notice if we believe you have violated these Terms.

15. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of Singapore.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Continued use of the website following updates constitutes acceptance of the revised Terms.

17. CONTACT INFORMATION

Comfortra International
Website: comfortralife.com
Email: info@comfortralife.com

Last updated: January 1, 2026