Return Policy
At Comfortra International, customer satisfaction is important to us. We strive to provide high-quality products and a fair return process while protecting our business from abuse, fraudulent claims, and misuse of our policies.
By placing an order through comfortralife.com, you agree to the terms outlined below.
1. 30-DAY SATISFACTION GUARANTEE
We offer a 30-Day Satisfaction Guarantee on eligible purchases made directly through our website.
Return requests must be submitted within 30 days from the delivery date.
2. ELIGIBILITY REQUIREMENTS
To qualify for a return or refund:
- The request must be made within the 30-day return window
- Proof of purchase is required
- Customers must contact us before returning any item
- The product must not show signs of intentional damage, misuse, or abuse
We reserve the right to refuse returns or refunds that:
- Violate this policy
- Show evidence of abuse or fraud
- Involve excessive return activity
3. RESTOCKING FEE
All approved returns for non-defective items are subject to a 20% restocking fee.
This fee helps cover:
- Inspection
- Processing
- Repackaging
- Restocking costs
The fee will be deducted from the final refund amount.
Example:
If your approved return amount is $100, your refund total will be $80 after the restocking fee is applied.
The restocking fee does not apply to verified defective or incorrect items.
4. RETURN SHIPPING COSTS
Customers are responsible for:
- Return shipping fees
- Packaging materials
- Shipping insurance (optional)
Original shipping fees are non-refundable.
We strongly recommend using a tracked shipping service, as Comfortra International is not responsible for returns lost or damaged during transit.
5. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Description of the issue
- Photo or video evidence if possible
Do not return defective items without contacting us first.
If the issue is verified, we may provide:
- A replacement
- Partial refund
- Full refund
at our discretion.
The 20% restocking fee is waived for verified defective or incorrect products.
6. HOW TO INITIATE A RETURN
To request a return, email:
Please include your:
- Full name
- Order number
- Reason for return
Do not send returns to the manufacturer or to the address listed on the package without approval.
Returns sent to unauthorized addresses may be refused.
Our support team will provide the correct return instructions and return address if your request is approved.
7. REFUNDS (IF APPROVED)
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved:
- Your refund will be processed to the original payment method
- Applicable restocking fees will be deducted
Processing time:
Please allow 5–10 business days for your bank or payment provider to process the refund after funds have been released.
8. ORDER CANCELLATIONS
Orders may only be canceled before they have been processed for shipment.
If you wish to cancel your order, contact us immediately at:
Once an order has entered processing or shipment preparation, it cannot be canceled and will instead be handled according to this Return Policy.
9. REFUSED DELIVERIES & FAILED DELIVERY ATTEMPTS
If:
- A package is refused
- Delivery fails due to incorrect address information
- The customer fails to collect the shipment
- Customs duties or import fees are refused
…any resulting shipping costs, return fees, customs charges, or carrier penalties may be deducted from the refund amount.
If a refused package is lost during return transit, a refund may not be issued.
10. LOST OR STOLEN PACKAGES
Once a package is marked as “Delivered” by the shipping carrier, Comfortra International is not responsible for lost or stolen packages.
Customers should contact the shipping carrier directly for assistance.
11. CHARGEBACKS & PAYMENT DISPUTES
Customers agree to contact us first before initiating a payment dispute or chargeback.
Fraudulent chargebacks, abuse of refund policies, or attempts to retain products while receiving refunds may result in:
- Refusal of future service
- Submission of evidence to payment processors
- Further action where legally permitted
12. POLICY ABUSE
To protect against misuse, Comfortra International reserves the right to:
- Limit returns
- Refuse refunds
- Reject future orders
for customers displaying suspicious activity, excessive returns, reseller behavior, or abuse of company policies.
13. POLICY UPDATES
We reserve the right to update or modify this policy at any time without prior notice.
Continued use of our website constitutes acceptance of any revised terms.
14. CONTACT INFORMATION
Comfortra International
Website: comfortralife.com
Email: info@comfortralife.com
Last updated: January 1, 2026