Shipping Policy
At Comfortra International, our customers are at the center of everything we do. We aim to provide high-quality products along with a smooth and reliable shipping experience. Please read the following policy carefully to understand how our shipping process works and your responsibilities as a customer.
1. Processing & Shipping Timeline
Order Processing: Orders are typically processed within 24 hours.
Shipping Days: We dispatch orders daily. Orders placed on weekends or public holidays will be processed on the next working day.
Total Delivery Time: This includes both processing time and the shipping transit time.
2. Order Confirmation & Tracking
- After placing your order, you will receive a confirmation email
- Once your order is shipped, you will receive a second email with tracking details and courier information
Please note:
Tracking updates may take 1–4 days to become active after shipment. If you do not see your emails, please check your spam or junk folder.
3. Shipping Protection (Optional)
Customers may choose to add Shipping Protection at checkout for an additional fee.
With Shipping Protection:
If your package is lost, damaged, or stolen during transit, you may contact us within 30 days at info@comfortralife.com to request a replacement.
Without Shipping Protection:
Under standard shipping terms, once the package has been handed over to the carrier, Comfortra International is not liable for loss or damage during transit. Responsibility transfers to the customer if Shipping Protection is not selected.
Exclusions:
Shipping Protection fees are non-refundable and do not cover incidents where a package is marked as successfully delivered by the carrier but later reported as missing.
4. International Shipping (DDU Terms)
We ship internationally under Delivered Duty Unpaid (DDU) terms.
- Customers are responsible for any customs duties, import taxes, or local fees
- We are not responsible for delays caused by customs inspections or clearance procedures
5. Estimated Delivery Times
| Region | Courier | Estimated Delivery |
|---|---|---|
| USA | USPS | 4–6 Business Days |
| UK | Royal Mail | 5–8 Business Days |
| Canada / Australia | Canada Post / Aus Post | 5–12 Business Days |
| Europe (DE, FR, ES, IT) | Local Postal Services | 7–14 Business Days |
6. Address Accuracy & Order Changes
Address Accuracy:
Please ensure all shipping details are correct and complete at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
Order Changes:
If you need to update your order, please contact us within 24 hours at info@comfortralife.com. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has started.
Unresolved Address Issues:
If we identify an issue with your shipping details and do not receive a response within 3 business days, your order may be canceled.
7. Damaged or Missing Items
Missing Items:
If your order arrives incomplete, please contact us within 48 hours at info@comfortralife.com. We will arrange a replacement and cover the associated shipping costs.
Damage During Transit:
While we ensure secure packaging, any damage caused during shipping is the responsibility of the courier. We can assist you with filing a claim, but direct refunds for transit damage are only provided if Shipping Protection was purchased.
8. Delivery & Signature Requirements
Some deliveries may require a signature upon arrival.
If you are unavailable at the time of delivery, please coordinate with the courier for redelivery or collection.
We do not guarantee weekend deliveries, even if expedited options are selected.
Once the shipment is marked as “Delivered” by the courier, Comfortra International is not responsible for any loss or theft.
9. Returns & Order Cancellations
Returns:
Customers are responsible for securely packaging and returning the item. Please refer to our Refund Policy for full return conditions.
Cancellations:
We reserve the right to cancel or limit orders at our discretion. Refunds for canceled orders are typically processed within 3–5 business days.
10. Policy Updates
Comfortra International reserves the right to modify or update this Shipping Policy at any time. Customers are encouraged to review this page before making a purchase.
📩 CONTACT US
If you have any questions regarding your order:
Comfortra International
Email: info@comfortralife.com